[+] FAQs
   
 


Q: What are GPS satellites and who operate them?
A: Global Positioning System or GPS is a space-based radio-navigation system consisting of a constellation of minimum 24 satellites orbiting the earth. It is operated by United States, Department of Defense (DOD). It provides users with accurate information on their position, velocity and time in all weather conditions anywhere in the world.
   
Q:

How accurate is GPS?

A:

Prior to May 2, 2000, GPS access by civilian receivers were only able to enjoy an accuracy level of not better than 50 meters due to the so called selective availability (SA), which is inclusion of random timing error in the GPS signals put in by the US military as a security measure. However, this error was turned off on May 2, 2000 5.05 am (MEZ) because of shortage of military grade GPS receiver and the US department of defense had to purchase civilian grade to make up the numbers. This ensures the civilian grade GPS receiver is accurate to within 20m.
However, there are also instances where signal is very weak or disrupted, and then you might get even less accurate positioning.
More info about GPS accuracy can be found on     
http://www.kowoma.de/en/gps/errors.htm

   
Q:

Will I receive a drop in GPS signal when driving in-city with high rise
buildings or under “flyovers”?

A:

There are a lot of reasons why a GPS signal will be less accurate or dropped. The common term for this situation is called GPS errors. There are many types of errors, the errors related to signals dropping in high rise building areas or under flyovers is called the multipath effect. This is caused by signal reflecting off objects such as concrete buildings, mirrors, metals and other reflective materials. Because the signals are reflected and not travelling in a straight line, it takes longer to reach the receiver, hence causing a delay which will be interpreted as a different location by the GPS receiver. In serious cases, signal will be intermittently dropped.
More info about GPS accuracy can be found on
http://www.kowoma.de/en/gps/errors.htm

   
Q: What happens when I drive through tunnel using Lokatoo?
A:

While you may not be able to receive signals while driving in the tunnel, the Lokatoo GPS navigator is able to recapture signals within 5 to 10 seconds upon exiting the tunnel in most instances.

   
Q:

Are there any subscription fee to use Lokatoo GPS Navigator and how
much?

A:

There is no subscription fee to use Lokatoo GPS navigator.

   
Q:

Can I use the Lokatoo to check traffic condition? 

A:

No. For the time being, Lokatoo is purely a GPS navigator that provides navigation functions.

   
Q: Are maps provided for free with Lokatoo?
A: Yes, the Lokatoo GPS navigators come with Free Malaysia Map
   
Q: What does “Powered by TM” means?
A:

Lokatoo uses Navigation Capable Maps for M’sia powered by Telekom Malaysia Berhad, which is the principal owner of these map data.

   
Q: Are there overseas maps provided?
A: Overseas maps will be provided as an option when it is available. 
   
Q:

Can I download maps from sources other than Lokatoo and use it with Lokatoo?

A:

No. The map data must be compatible with the Application Software used by Lokatoo.

   
Q: What is the highest capacity SD card that Lokatoo can accept?
A: The highest SD card capacity that we have tested so far for A710 and A800 is 2GB, however the A900 series is able to support up to 4GB.
   
Q: What are the differences between A800 and A710?
A:

Apart from the design, the main differences are:   
- A800 is powered by a 400MHz processor while A710 uses a 300MHz processor.
- A800 operates on WinCE ver 5.0, while A710 uses WinCE ver 4.2 core
- A800 also offers lock switch and light sensor function. 

   
Q: Why is my system time change to 12.00am every time I reset the device?
A:

The system time will be reset each time the device is reset. However, it’s not necessary to set the system time, as your current time will be updated when you captured the satellite signal.

   
Q:

Why does the navigator’s battery drain out even though I have shut down the device by pressing the power button?

A:

Pressing the power button will not turn off the device. It will just enter sleep mode. To shut down the device completely,
    i)  press the reset button for few seconds until the screen turns off (A710)
    ii) turn off the switch at the back of the navigator (A800 and A900
series)

   
Q:

I am unable to charge my A800. There’s no light on the charging indicator.

A:

Ensure that the power switch at the back of A800 is on. Lokatoo A800 cannot be charged with power switch in off mode.

   
Q:

The navigator is set to 3D mode. Why does the map shows “Rotate Map”
even though I have switched it to Rotate Car”?

A:

The navigation software is programmed in such a way that “Rotate Car” will only work with 2D map. Likewise, 3D map will only work with “Rotate Map”. Thus, even “Rotate Car” and 3D mode are selected; the navigator will still run with “Rotate Map”. 2D map will however work with both “Rotate Car” and “Rotate Map”.

   
Q:

How many route options are provided in Lokatoo and what are the differences?

A:

There are five types of route options available as follows:

EXPRESSWAY - The navigator will choose expressway as the main route followed by other classes of road to construct the best route to your desired destination.

COMMON ROAD - The navigator will use roads preferred by users (this will be stored by the navigator’s based on route the users prefer to use      everytime they navigate) to construct the best route to your desired destination.

MIN. DISTANCE - The navigator will consider all classes of roads and calculate the shortest distance by KM to construct the best route to your desired destination.

MIN TIME - The navigator will consider all classes of roads and calculate the shortest time needed to construct the best route to your desired destination.

NO EXPRESSWAY - The navigator will choose other classes of routes except expressway to construct the best route to your desired destination.

   
Q:

Why is the navigation not performing according to my route option      preference? For eg. It still uses “Expressway” even though I had chosen “No Expressway”.

A:

The navigator works based on a set of instructions pre-programmed to choose the route. When “No Expressway” is selected, the navigator will try every possible way to minimize the usage of expressway to reach the destination. If the destination selected can only be reached by using expressway (the only connecting road), the navigator will still make use of expressway even though “No Expressway” is being selected.

   
Q:

While using the navigator, the screen shows that my car is hovering, not traveling on any road, why?

A:

There are 2 possibilities:
     i) There are interferences of satellite signals ie. blockage by trees or buildings. The car will be slightly off the traveling road.
     ii) The map does not have the traveling road in the database. Please call 1800 88 0308 to inform in order for the “road” to be included in the future map updates.

   
Q: What is the different between “Rotate Map” and “Rotate Car”?
A:

Rotate Map – This is normally selected for navigation. The movement of car will point upwards, reflecting the driver’s view.
 
Rotate Car – This feature is useful when comparing the navigator against other “print” maps. When selected, the map view will always face north.

   
Q:

How do I install Lokatoo in the car? Is there additional installation work or charges?

A:

No installation charges are needed for our range of portable navigators which comes with holder to be mounted at the car windscreen.

   
Q:

How do I charge the battery?

A:

The package comes with an AC Adapter for indoor use and Cigarette Lighter Adapter for in-car charging.

   
Q: Does the system support Backlight mode?
A:

A800 and A900 series comes with Backlight mode feature where brightness level can be adjusted for use with both the day and night mode.

   
Q:

Apart from Navigation, is there any additional function available in Lokatoo?

A:

Both Lokatoo A710 and A800 come with MP3 player, movie player (MPEG-4) and photo viewer. The A900 series has an additional e-book function that allows users to read text file.

   
Q:

What are the languages preloaded in the system?

A: Lokatoo comes with clear voice guidance and interface in 3 languages, i.e. Bahasa Malaysia, English and Mandarin.
 

 

Q:

What if I missed out the turn or route recommended by Lokatoo?

A:

The Lokatoo comes with Intelligent Navigation Software that will instantaneously recalculate the nearest route to your destination once you missed a turn or decides to use an alternative route.

   
Q:

Does Lokatoo shows us the current speed & distance to desired destination?

A:

Lokatoo displays both the current speed that you are traveling as well as the estimated time to reach your desired destination. Apart from these, it also warns you to slow down if you are speeding.   

 

 

Q:

How can you maximize the life span of battery used in Lokatoo GPS navigators?

A:

1) You are advised to charge for at least 8 hours during the first 3 charge cycles.
2) When using Lokatoo, the In-car charger should be connected only after you have initiated your car engine.

 

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