[+] FAQs
   
 


General
Q: How do I identify the format of my destination coordinates?
A: Example of different coordinates formats
Decimal Degrees (WGS84);   X 101.711097   Y 3.15749
Degree, Minutes & Second;   E 101° 42’ 39.49”   N 3° 09’ 26.96”
GPS;                                  E 101 42.658   N 3 09.449
   
Q: What are GPS satellites and who operate them?
A: Global Positioning System or GPS is a space-based radio-navigation system consisting of a constellation of minimum 24 satellites orbiting the earth. It is operated by United States, Department of Defense (DOD). It provides users with accurate information on their position, velocity and time in all weather conditions anywhere in the world.
   
Q: How accurate is GPS?
A: Prior to May 2, 2000, GPS access by civilian receivers were only able to enjoy an accuracy level of not better than 50 meters due to the so called selective availability (SA), which is inclusion of random timing error in the GPS signals put in by the US military as a security measure. However, this error was turned off on May 2, 2000 5.05 am (MEZ) because of shortage of military grade GPS receiver and the US department of defense had to purchase civilian grade to make up the numbers. This ensures the civilian grade GPS receiver is accurate to within 20m.

However, there are also instances where signal is very weak or disrupted, and then you might get even less accurate positioning.
More info about GPS accuracy can be found on
http://www.kowoma.de/en/gps/errors.htm
   
Q: Why is there a loss of satellite signals?
A: To pinpoint your location, you need to get signals from at least 3 satellites.  In order to get the signals, the navigator must not be in a building, underground car park or in a tunnel.  This is because in order to use a GPS device, it must have direct access to sky.

If your device is unable to capture satellite signals, check the following:
i.  is your car windscreen heavily tinted? (tinted beyond JPJ regulation)
ii. is your car's location being hindered by tall buildings or trees?  
   
Q: Will I receive a drop in GPS signal when driving in-city with high rise buildings or under "flyovers"?
A: There are a lot of reasons why a GPS signal will be less accurate or dropped. The common term for this situation is called GPS errors. There are many types of errors, the errors related to signals dropping in high rise building areas or under flyovers is called the multipath effect. This is caused by signal reflecting off objects such as concrete buildings, mirrors, metals and other reflective materials. Because the signals are reflected and not travelling in a straight line, it takes longer to reach the receiver, hence causing a delay which will be interpreted as a different location by the GPS receiver. In serious cases, signal will be intermittently dropped.

More info about GPS accuracy can be found on http://www.kowoma.de/en/gps/errors.htm
   
Q: What happens when I drive through tunnel using Lokatoo?
A: While you may not be able to receive signals while driving in the tunnel, the Lokatoo GPS navigator is able to recapture signals within 5 to 10 seconds upon exiting the tunnel in most cases.
   
Q: Where is LOKATOO originated from?
A: Lokatoo is a local brand with maps powered by Telekom Malaysia (TM).
   
Q: What are the key highlights of LOKATOO GPS compare to other GPS in the market?
A: Lokatoo GPS navigator is a range of locally developed product. It comes with maps powered by TM, which is the most comprehensive in terms of coverage for both Peninsular and East Malaysia. At the moment we are also providing FREE map updates and toll-free customer service line available daily from 8am to 8pm.

By using a Lokatoo GPS navigator, you are assured of continuous map updates being provided because the maps are provided by TM.
   
Q: What does “Powered by TM” means?
A: Lokatoo uses Navigation Capable Maps for Malaysia powered by Telekom Malaysia Berhad, which is the principal owner of these map data.
   
Q: Is map update free? Are there any subscription fees to use LOKATOO GPS?
A: Map update is free at the moment until further notice. There are no subscription fees to use LOKATOO GPS.
   
Q: Can I download maps from sources other than Lokatoo and use it with Lokatoo GPS?
A: No. The map data must be compatible with the Application Software used by LOKATOO.

i. We will only provide support for our device that is installed with our own software and maps.

ii. We will not be responsible for any damage / effects on hardware (if any) when users download other software & maps that are not supported by us.

iii. TM has the most comprehensive maps for both Peninsular and East Malaysia covering all city center, towns and even villages.
   
Q: What if I missed out the turn or route recommended by Lokatoo?
A: The Lokatoo comes with Intelligent Navigation Software that will instantaneously recalculate the nearest route to your destination once you missed a turn or decides to use an alternative route.
   
Q: While navigating, the screen shows that my car is hovering, not traveling on any road, why?
A: There are 2 possibilities:
i) There are interferences of satellite signals ie. blockage by trees or buildings. The car will be slightly off the traveling road.

ii) The map does not have the travelling road in the database. Please call 1800 88 0308 to inform us in order for the “road” to be included in the future map updates.
   
Q: Can I use the Lokatoo to check traffic condition?
A: No. For the time being, Lokatoo is purely a GPS navigator that provides navigation functions.
   
Q:

I bought a car which doesn’t come with a portable GPS device, where can I buy the GPS?

A: Please contact the dealer/branch where you purchased the car from or alternatively contact 1800 88 0308.
   
Q: I bought a car which doesn’t come with a GPS, where can I buy the GPS?
A: Please contact the dealer/branch where you purchase the car from or alternatively contact 1800 88 0308.
   
Q: Does Lokatoo show us the current speed & distance to desired destination?
A: Lokatoo displays both the current speed that you are travelling as well as the estimated time to reach your desired destination. Apart from these, it also warns you to slow down if you are speeding.
   
   
Ver 2.07
Q: Why is the navigation not performing according to my route option preference? For example, it still uses "Expressway" even though I had chosen "No Expressway".
A: The software works based on a set of instructions pre-programmed to choose the route. When “No Expressway” is selected, the navigator will try every possible way to minimize the usage of expressway to reach the destination. If the destination selected can only be reached by using expressway (the only connecting road), the navigator will still make use of expressway even though “No Expressway” is being selected.
   
Q: How many route options are provided in Lokatoo software ver 2.07 and what are the differences?
A: For Navigation Software version 2.07, there are five types of route options available as follows:

EXPRESSWAY - The navigator will choose expressway as the main route followed by other classes of road to construct the best route to your desired destination.

COMMON ROAD - The navigator will use roads preferred by users (this will be stored by the navigator’s based on route the users prefer to use every time they navigate) to construct the best route to your desired destination.

MIN. DISTANCE - The navigator will consider all classes of roads and calculate the shortest distance by KM to construct the best route to your desired destination.

MIN TIME - The navigator will consider all classes of roads and calculate the shortest time needed to construct the best route to your desired destination.

NO EXPRESSWAY - The navigator will choose other classes of routes except expressway to construct the best route to your desired destination.
   
Q: I am using navigation software version 2.07. The navigator is set to 3D mode. Why the map is showing "Rotate Map" even though I have switched it to "Rotate Car"?
A: The navigation software is programmed in such a way that "Rotate Car" will only work with 2D map.  Likewise, 3D map will only work with "Rotate Map".  Thus, even "Rotate Car" and 3D mode are selected; the navigator will still run with "Rotate Map".  2D map will however work with both "Rotate Car" and "Rotate Map".
   
Q: What are the languages preloaded in the system?
A: Lokatoo comes with clear voice guidance and interface in 3 languages, i.e. Bahasa Malaysia, English and Chinese.
   
Q: How do I check my map and software version?
A: From main menu, tap “Navi Setting” then tap “About Us”.
   
Q: Apart from map of Malaysia, do you provide map of other countries?
A: Software version 2.07 only comes with Malaysia map.
   
Q: How often is the new map being released?
A: For software version 2.07, new map is released every 4 months.
   
   
Ver 3.10 & above
Q: How many route options are provided in Lokatoo software ver 3.10 & above and what are the differences?
A: For Navigation Software version 3.10 and above, there are three types of route options available as follows:

RECOMMENDED ROUTE – The navigator will consider all classes of roads and calculate the shortest time needed to construct the best route to your desired destination.

MIN DISTANCE - The navigator will consider all classes of roads and calculate the shortest distance by kilometre to construct the best route to your desired destination.

NO HIGHWAY - The navigator will choose other classes of routes except highway to construct the best route to your desired destination.
   
Q: What are the languages preloaded in the system?
A: Lokatoo comes with clear voice guidance and interface in 3 languages, i.e. Bahasa Malaysia, English and Chinese.
 

 

Q: How do I check my map and software version?
A: From main menu, tap “About Us”.
   
Q: Apart from map of Malaysia, do you provide map of other countries?
A: Software version 3.10 only comes with Malaysia map.
   
   
Ver 5.5 & above
Q: How many route options are provided in Lokatoo software ver 5.5 & above and what are the differences?
A:

For Navigation Software version 5.5, there are three types of route options available as follows:

RECOMMENDED – System will consider various factors such as road class, speed limit, distance and number of turning to construct the best route to destination.

LEAST TURN - System will generate route with minimal number of turning.

SHORTEST DISTANCE - System will generate a shortest distance route.

   
Q:

What are the languages preloaded in the system?

A:

Lokatoo comes with clear voice guidance and interface in 3 languages, i.e. Bahasa Malaysia, English, Chinese, Tamil, Japanese & Korean.

   
Q: How do I check my map and software version?
A:

Tap “Manage” tab then tap “Version Information”.

   
Q: Apart from map of Malaysia, do you provide map of other countries?
A: Other than Malaysia maps, Lokatoo now comes with Singapore & Brunei map as well!
>
   
Q: How often is the new map being released?
A: For software version 5.5 & above, new map is released every 2 months.
   
   
Ver 6.0 & above
   
Q: What are the languages preloaded in the system?
A: Lokatoo comes with clear voice guidance and interface in 3 languages, i.e. Bahasa Malaysia, English, Chinese, Tamil, Japanese & Korean.
   
Q: How do I check my map and software version?
A: Tap “Information” icon at the top left of main menu. Then tap “Version”.
   
Q: What maps do you have? Do you provide overseas map?
A: Other than Malaysia maps, Lokatoo now comes with Singapore & Brunei map as well!
   
Q: How often is the new map being released?
A: For software version 6.0 & above, new map is released every 2 months.
   
   
Hardware (PND)
   
Q: Why does my system time change to 12.00am every time I reset the device?
A: The system time will be reset each time the device is reset. However, it’s not necessary to set the system time, as the current time will be updated automatically after the system acquired satellite signals.
   
Q: Why does the navigator’s battery drain out even though I have shut down the device by pressing the power button?
A: The device is not shut down completely.  Instead, it enters sleep mode.  To shut down the device,

A800 / A900
Turn off the switch at the back of the navigator

A1000 (Atlas III)
Press the power button for 2 seconds

A903 / A903 FS / A903i / A1000 (Atlas IV) / A1000i / A1000 HD / B1000 / B1000 HD
Press the power button and select "Power Off" from the options displayed on the screen.
   
Q: I am unable to charge my A800. There’s no light on the charging indicator.
A: Ensure that the power switch at the back of A800 is on. Model A800 cannot be charged if power switch in off mode.
   
Q: Apart from Navigation, are there any additional functions available in Lokatoo portable navigation device?
A: Lokatoo A900, A1000 and B1000 series come with MP3 player, movie player (MPEG-4), photo viewer and e-book function that allow user to read text file.
   
Q: How do I install Lokatoo in the car? Is there additional installation work or charges?
A: No installation charges are needed for our range of portable navigator devices which comes with holder to be mounted at the car windscreen.
   
Q: How do I charge the battery?
A: The package comes with Travel Adapter for indoor use and In-Car Charger for in-car charging.
   
Q: How can I maximize the life span of battery used in Lokatoo GPS navigators?
A: 1) You are advised to charge the battery for at least 8 hours during the first 3 charge cycles.
2) When using Lokatoo, the In-Car Charger should be connected only after you have initiated your car engine.
   
Q: Why is there no image being displayed even after the reverse camera had been engaged? (only available for Reverse Camera of B1000 series)
A: Please check the AV IN-connector and ensure that it is correctly plug into the Portable Navigation Device. If after checking and there are still no images, please call our customer service hotline at 1800-88-0308.
 

 

 

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